Position Description – Account Director

Job Summary

The Account Director is the senior leader with the strategic vision, industry knowledge, operational expertise, and organizational skills necessary to bring exemplary results to the Client. This position is dedicated exclusively and is solely responsible for the Client account and manages all related activities including leadership of direct staff and matrixed central support functions. The Account Director manages the client relationship, engaging Pristine Environments senior management and other functional leaders to ensure continual high‐level availability to the Client’s management team and alignment with business priorities.

This position reports directly to the SVP, Facility Management Solutions and is accountable for the total performance of the account and acting as the direct liaison for the Client.

The Account Director is a recognized leader in the Luxury Retail sector and possesses high‐level skill working in distributed asset environments. The Account Manager must work with the Clients business units as appropriate both to gain an understanding of how our service delivery can best support the strategic direction of the business, and to manage internal and external resources in the delivery of services which assist in supporting that strategic direction.

 

Duties and Responsibilities

 

Financial: The Account Director is responsible for achieving financial targets set forth by both the Client and Pristine Environments. Implementing appropriate plans and programs to meet and/or exceed the financial objectives within the account.

Growth Leadership: The Account Director is responsible to meet the changing needs of the Client across all asset classes in the portfolio. Provides data analysis, trending, and projection to recognize and take advantage of opportunities within the scope of services. Matching service level agreements to site activity levels and program needs. Establishing strategic plans and management of such including assessing alternative delivery models and understanding future customer requirements to ensure adequate growth and development.

Innovation Leadership: The Account Director is knowledgeable of FM Best Practices in the Luxury Retail marketplace and sets the strategic direction for implementation of continuous improvement plans at the store level.  Drive continuous improvement and innovation throughout account.

Quality, Compliance, and Reputation: The Account Director ensures that services and programs meet or exceed all Pristine Environments, the Client, and external regulatory authority requirements. Develop and maintain a consistent operational standard consistent with the Clients brand, implementing account wide initiatives and producing a quality product in accordance with established standards. Ensure effective customer satisfaction, service and relations by implementing processes and technology to deliver quality products and services.

 

Supervisory Responsibilities

Responsible for managing account based staff all centralized account teams and vendor relationships. Leads indirect staff and matrix support team. Carries out management responsibilities in accordance with Pristine Environments’ policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Shows respect and sensitivity for cultural differences. Builds a diverse workforce. Creates and maintains work environment that gives team members and teams responsibility/authority to achieve goals.

Competencies

Safety – Observes Safety as both a personal value and a work imperative. Builds a strong safety culture. Creates an “Injury Free” work environment. Manages safety performance at the account level.

Customer Focus – Assigns highest priority to customer satisfaction and to preserving the brand of both Pristine Environments and the Client. Listens effectively. Gains trust and respect.

Teamwork and Communication – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things. Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

Leadership – Displays passion and optimism; Inspires respect and trust; energizes others to fulfill the vision. Exhibits confidence in self and others; Inspires and motivates others to perform well; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People – Takes responsibility for subordinates’ activities; Includes staff in planning, decision‐making, facilitating and process improvement; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills. Delegates work effectively. Provides recognition for results.

Ethics – Conducts business with uncompromising integrity and acts as a “role model” for Pristine Environments and the Client’s values. Treats people with respect; inspires the trust of others.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Self-Discipline – Commits fully to management direction; Is 100% committed to achieve agreed upon targets; Arrives at meetings and appointments on time; Takes responsibility for own actions; Action oriented: Makes timely decisions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan; Volunteers readily; Undertakes self‐development activities.

Innovation and Problem Solving‐ Inspires and rewards original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention. Identifies and resolves problems in a timely manner; Leads effectively when dealing with emotional topics and high pressure situations. Displays willingness to make decisions; Exhibits sound and accurate judgment.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accomm